Privacy Policy

Last updated: January 2025

Introduction

Stability ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are based in Dublin, Ireland and comply with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 1988-2018.

Information We Collect

Information You Provide

When you fill out our contact forms, request a quote, or communicate with us, we may collect:

  • Name and job title
  • Company name
  • Email address
  • Phone number
  • Message content and service requirements

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website

Customer Onboarding Information

When you complete our customer onboarding process, we collect additional information to set up your account and payment arrangements:

  • Company information: Company name, address, Eircode, VAT number, and company registration number
  • Contact details: Primary contact and accounts contact names, email addresses, and phone numbers
  • Billing information: Billing address, invoice email, and payment preferences
  • Banking information: Bank name, IBAN, sort code, account number, and account holder name (for direct debit setup)

Data Security: Sensitive banking details (IBAN, sort code, account number) are masked after initial entry and stored securely. Only the last few digits are visible to authorised staff.

Authorisation Verification

When you submit your onboarding form, we collect technical information to verify your identity and create an audit trail for legal and fraud prevention purposes:

  • Your IP address
  • Browser type and user agent
  • Screen resolution
  • Timezone and language settings
  • Date and time of submission
  • Your typed name and email as electronic signature

Legal Basis: We collect this information based on our legitimate interest in fraud prevention and to fulfil our contractual obligations (Article 6(1)(b) and 6(1)(f) GDPR).

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide requested services
  • Set up and manage your customer account
  • Process direct debit arrangements for payment
  • Send you information about our services (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity
  • Create audit trails for authorisation verification

Legal Basis for Processing

Under GDPR, we process your personal data based on:

  • Consent: Where you have given clear consent for us to process your data
  • Contract: Where processing is necessary to perform a contract with you
  • Legitimate interests: Where processing is necessary for our legitimate business interests
  • Legal obligation: Where we need to comply with the law

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

  • Contact form submissions: Retained for 3 years unless you request deletion sooner
  • Onboarding session data: Deleted after your account is processed and set up
  • Onboarding submission logs: Retained indefinitely for audit purposes
  • Banking information: Securely stored only for the duration required to set up direct debit arrangements, then deleted from our onboarding system

Your Rights

Under GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Request restriction of processing of your data
  • Portability: Request transfer of your data to another organisation
  • Object: Object to processing based on legitimate interests
  • Withdraw consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors use our site
  • Preference cookies: Remember your settings (e.g., dark mode)

You can control cookies through your browser settings.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

Third-Party Sharing

We do not sell your personal data. We may share your information with:

  • Service providers who assist in our operations (hosting, analytics)
  • Professional advisers (lawyers, accountants)
  • Law enforcement or regulatory authorities when required by law

All third parties are required to maintain the confidentiality and security of your data.

International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Stability

Suite 101 Nesta Business Centre,

Howth Junction, Kilbarrack,

Dublin, D05 DC60

Email: info@stability.ie

You also have the right to lodge a complaint with the Irish Data Protection Commission at www.dataprotection.ie.